Salon Policy

Deposit

Hermosa Hair will require a $50 deposit for all new clients to secure your appointment. If you must reschedule or cancel your appointment(s), please notify us 24 hours in advance to avoid an automatic credit card charge of a percentage of the service total. For a “no show”, your credit card will automatically be charged for 50% of services and a deposit will be required on all future appointments.

Confirmation Notifications

As a courtesy, our scheduling system will also send out an email or text (SMS) reminder of your appointment at least one day prior to your appointment. If we or our scheduling system are unable to call or reach you, please understand that it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments, and potential cancellation fees.

Arrival

If you are late for an appointment, it may be necessary to reschedule. Your technician will do his/her best to accommodate you. In order to ensure the best service and experience, we encourage you to arrive 15 minutes prior to your scheduled appointment.

Walk-Ins

We welcome walk-in guests! However, if availability is limited, you may have a waiting period or need to schedule an appointment.

Child Safety Policy

We love children, and we hope you understand, we cannot assure their safety in the salon. We also do not want to compromise the relaxation and salon experience of our guests. Children are only permitted in the salon or spa area when having a service. for safety reasons and insurance purposes, no child under the age of 12 may accompany you while you are having a service. We do not have the facilities to care for children. Your understanding is greatly appreciated.

Jewelry & Personal Items

We cannot be responsible for loss or damage to personal articles, including clothing, jewelry, phones, and accessories.

Forms of Payment

We reserve the right to change prices and services at any time without notification. We accept All major credit cards, Hermosa Hair Gift Cards/Certificates, and cash. Sorry, we do not accept personal checks.  Third party payments must be payed in advanced.

Gratuities

Gratuity (tipping) is up to the discretion of each client. The industry average is $15%-20% of the service total prior to discounts or incentive offers. Our team greatly appreciates your generosity!

Gift Cards / Gift Certificates

Gift cards and gift certificates cannot be exchanged for cash, nor will cash be given in exchange for unused balances. Gift cards and gift certificates are non-refundable, but they are transferable.

Returns

Retail products may be returned or exchanged with an original receipt within 14 days. We do not offer or apply credit toward services for returned merchandise.

There are no refunds on services however if you are unhappy with your service please ask for the manager on duty.

Hair

Hair must be purchased in advance. There will be no refunds on hair that has been opened. Hair still in its original package can be returned for salon credit. Hermosa Hair is not responsible for hair color or texture chosen by client. We are not responsible for hair purchased, in or outside our salon that is not our brand.  Services do not include the price of the hair.  We ask that you come in with your natural hair washed and dried.  We do offer Shampoo and Blow Dry for an additional charge of $30.

Promotions can not be combined

At Hermosa Hair it is our goal to exceed your customer service expectations.  Make sure to check your hair before you leave.  If for some reason you are not satisfied please address these concerns with your stylist and/or manager on duty.

Hermosa Hair is not responsible for sensitive scalp, abrasions, thinning, breakage, or balding due to extension applications.

We do not work over other peoples work.  If you did not get your hair done at Hermosa Hair we will do a complete removal but we will not perform any fixes, additions, or tighten ups.

 

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